Infrastructure Desk

August 2017

Integrating ServiceNow with Solarwinds

2019-03-09T10:21:33+01:00

When you integrate SolarWinds Orion and your ServiceNow incident management system you can configure Orion alerts to generate incidents that respond to monitored events in your environment, such as a failed hard drive or a change in server health. Integrating ServiceNow with your Orion platform applications helps ensure that all Orion alerts are addressed in [...]

How to Monitor a MySQL Database with Solarwinds

2019-03-09T10:21:33+01:00

Download the MySQL ODBC connector Download the ODBC connector from https://dev.mysql.com/downloads/connector/odbc/Install the MSI on the Solarwinds poller that will connect to the database for monitoring. Once the connector is installed add a new SYSTEM DSN connection to the database. Run a test to see if the connector has been setup correctly and to test [...]

June 2017

What is SNMP & what is a MIB?

2019-03-09T10:21:34+01:00

What is SNMP? Developed in 1988 to provide network-device-monitoring capability for TCP/IP-based networks, SNMP was approved as an Internet standard in 1990 by the Internet Architecture Board (IAB) and has been in wide use since that time. More recently, Internetwork Packet Exchange (IPX)-based networks have added support for SNMP. Currently, most network equipment vendors provide [...]

May 2017

How to be an infrastructure monitoring detective.

2019-03-09T10:21:34+01:00

The bad old days. When there was no such thing as infrastructure monitoring, it was all about logs, everything was manual. Support processes were tedious and long winded often resulting in site visits or lengthy remote desktop sessions. "The last to know support desk" was a common occurrence. Technical support teams were fire-fighting problems [...]

Solarwinds Operational and Maintenance Procedures

2019-03-09T10:21:34+01:00

Operational Shutdown Before making any changes to the Solarwinds environment, such as patching, application or OS, a shutdown of the Solarwinds services is required. Orion Service Manager can be located on the Solarwinds application server and is a better alternative to having to stop and start services manually. To shutdown Solarwinds correctly click stop everything. [...]

Network Operations Centre Dashboard

2019-03-09T10:21:34+01:00

When creating a network operations centre dashboard, it has to be concise, informational and relevant. custom dashboard A network operating centre dashboard, should contain IP addresses, server hostnames, relevant connection information, server and software status. It could also contain server specifications. For this production environment, I have applied a background image created in [...]

March 2017

Alert Analysis – High Packet Loss – How it works?

2019-03-09T10:21:35+01:00

Name of alert: High packet loss Description of alert: This alert examines the percent packet loss over the last few minutes. Packet loss is calculated from the number of ICMP packets that are dropped when polling the node. This alert will write to the SolarWinds event log when packet loss rises above 40% and when [...]