Docman – Pioneer Court, Pioneer Way, Castleford WF10 5QU
Project Length : March 2017 – Present
Docman generate web based document management solutions for doctors surgeries in the UK.
Docman required a 24/7 monitoring solution that would enable them to offer a 99.9% available web application service to the NHS.
Docman are an NHS digital assured software provider.
ACMTIX LTD has sourced, designed and deployed a full monitoring solution utilising Solarwinds technologies for Docman.
Docman is monitored with the Solarwinds Orion Platform 2017.1.5200, WPM 2.2.1, CloudMonitoring 1.0.0, DPAIM 11.0.0, QoE 2.3, VIM 7.1.0, SAM 6.4.0, NPM 12.1, CloudMonitoring 1.0.0, SRM 6.4.0, IPAM 4.3.2, Netpath 1.1.0, NTA 4.2.2, NCM 7.6.
- Docman environment fully monitored.
- Node functional and performance metrics collected such as CPU, Memory, Hard Disk utilisation and MySQL, IIS.
- Custom application templates for DOCMAN 10 applications setup.
- Alerts and reports have been provided for capacity and performance.
- Alerting workshops.
- Web transactions have been created to satisfy strict NHS digital requirements for availability, service level agreements.
- Extensive documentation and standard operating procedures for Docman have been provided.
- Training has been provided to all team members responsible for alert and event handling.
- NOC displays created and configured for use.
- Root Cause Analysis reports for incidents raised.